Need to return something?
We have a 30 day returns policy if for some reason you need to return an item you have purchased from us.
The policy begins when your item is dispatched from our warehouse, you will be notified by email when your purchase has been dispatched, the policy expires 30 days after this date. Unfortunately we cannot offer a refund or exchange after the 30 days, even if you send items back to us after this time.
- Sale items cannot to returned or refunded.
- Items will only be exchanged if found defective or damaged because of a manufacturing fault.
- It can take 30 days from the receipt of your returned item to process a refund.
Posting back to us.
Email firstname.lastname@example.org to tell you are posting an item back to us, within the 30 day policy period.
Make sure you include your order number on the outside of the envelope, this is a # followed by 4 unique numbers which will be found on the invoice included when you received your item and your order and dispatch emails, an example is shown below as #0000, your number will look different to this. Package your item well and post your items to:
Unit 29, Chancerygate Business Park
Customers are responsible for paying the postage costs for returned or exchanged items. We recommend sending items through registered and traceable postal our courier service to prevent items getting lost in the post we also recommend choosing a service provider who includes insurance as we cannot refund or replace items that are lost in the post, and an insurance claim would then need to be made with your chosen postage provider.
Please take transit times into consideration when waiting to hear from us, especially if you are posting items from outside of the UK as this will add additional waiting time. You are required to let us know within the 30 day policy that you are sending items back to us, If you do not and the 30 day policy expires whilst the items are in transit, we may not be able to refund or exchange your item.